Workplace Office Manager (F/M/D)
As a global leader in services that improve quality of life, we proudly operate in 43 countries, employing 426,000 dedicated people. Every day, our solutions reach over 80 million consumers worldwide, supporting their daily lives and ensuring their comfort. In the Polish market, we have been present for more than 30 years, strengthening our position as the largest nationwide company in the Facility Management sector and a leader in comprehensive property services. Our portfolio includes a wide range of solutions, from high-quality food services and professional cleaning to reception support and concierge services within the Soft FM area. We also provide reliable technical services—advanced Hard FM solutions—which include, among others, the maintenance of critical fire protection systems. Our Integrated Facility Management services are successfully delivered across more than 200 sites of various types. Completing this comprehensive offering is the operation of 45 modern staff restaurants, where we take care every day to provide balanced meals and ensure the satisfaction of our clients’ teams.
Workplace Office Manager (F/M/D)
Miejsce pracy: Kraków
Key Responsibilities:
- Ensure smooth day-to-day operations of the office and workplace services by managing and overseeing services such as reception, cleaning, catering, and technical support;
- Resolve ongoing operational issues to ensure continuity of services while cooperating with building management and coordinating external service providers and subcontractors;
- Negotiate terms and conditions with vendors and monitor service delivery to ensure full compliance with SLAs/KPIs;
- Manage and optimize office space utilization and oversee workplace systems, including desk and parking reservations;
- Support office projects, such as new office setups, and implement improvements along with new workplace solutions to ensure a high-quality workplace experience for employees and visitors;
- Manage and control operational budgets by monitoring invoices and cost allocation while maintaining accurate operational documentation;
- Manage onsite teams, including reception, cleaning, and support services, to build team engagement and support employee development;
- Cooperate with internal stakeholders and organize internal events and employee engagement activities;
- Maintain regular communication with clients and stakeholders and prepare operational and performance reports;
- Monitor KPIs and identify improvement opportunities to enhance overall reporting and communication standards.
Requirements:
- Experience: A minimum of 3 years of experience in a similar role;
- Latest availability by July 1st, 2026;
- Fluency in English, enabling seamless daily business communication (C1);
- Proven experience in team management and the operational handling of high-standard office facilities;
- Ability to manage crisis situations and high resistance to stress, particularly during the launch phase of new projects;
- Excellent work organization, and the ability to prioritize tasks effectively;
- Analytical Thinking: Strong analytical skills regarding reporting and budget control;
- High level of personal culture, and a professional presence;
- Proactivity and independence in identifying and solving operational issues.
What we offer:
- Stable employment in an international organization based on an employment contract;
- Monday to Friday working schedule;
- Friendly working atmosphere and team support;
- Opportunities for professional development, including access to foreign language learning (online platform or classes with a tutor);
- Employee referral program with attractive bonuses;
- Employee Assistance Program – free psychological, legal, and financial support available 24/7;
- Additional days off for volunteering and preventive health check-ups;
- Private medical care;
- Subsidized Multisport card;
- Life insurance.
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