Support Technician [online recruitment]

Support Technician [online recruitment]
Miejsce pracy: Kraków
Company Description

Two-Up Digital, a leading digital agency in online gaming, has an opening for a Support Technician role in Kraków to join Support Team.


Due to the current situation we work remotely.

Job Description


Support Team is responsible for analyzing, assisting and troubleshooting client requests.


Support Team is also proactively monitoring all company systems and products via various monitoring tools, to be able to quickly notify Service Delivery and Development teams should a failure occur.


Were looking for individuals who are willing to join a fast-paced and rapidly expanding environment, are open for new challenges and are eager to learn.


All Support Technician positions are either mostly day or mostly night shifts - determined up front. Both day and night shifts are on a shift rotation schedule. We are currently looking for individuals interested in mostly day shifts.

Due to the current situation we work remotely.


  • Basic knowledge of web technologies such as HTML
  • Excellent written and verbal English skills
  • Excellent attention to detail
  • High communication and interpersonal skills
  • Ability to work a flexible work schedule as needed
  • Monitoring company systems and products using monitoring tools such as Zabbix, Grafana and Jenkins
  • Logging client requests using ticketing systems such as JIRA
  • Managing client requests and helping with their resolution (ensuring proper communication between internal teams)
  • Supporting clients with reported issues via email and online live-chat.
  • Formulating resolution reports
Nice To Have
  • Experience in working with tools such as Zabbix, Grafana, Kibana, Jenkins
  • Experience in working with Wordpress CMS
  • Experience in Linux operating systems
  • Experience in working with Jira and Confluence or similar bug tracking system
What We Offer
  • Health Care and Multisport
  • Fruity Mondays, delicious coffee and cakes to make your day better
  • Table Soccer and Game console
  • Place for your bike
  • Beer and pizza integrations once a month
  • Office in a convenient place- Rynek Główny 6, 31-042 Kraków
  • Company library
  • Startup atmosphere
  • Employee referral program
Please add the following clause: I agree to the processing of my personal data for the needs necessary in the recruitment process.


IT On-Site Support Engineer

Firma: Capgemini

Lokalizacja: Kraków

Recruitment process for this position and onboarding trainings are conducted online. What do you need to start? Excellent administrative knowledge of Windows 7 and Windows 10 Professional OSes Basic knowledge of and experience...

Dodane: dzisiaj


Senior .Net developer

Firma: Luxoft
Lokalizacja: Krakow

Work with project business and system analysts to clarify the requirements and then implement them Participate in code reviews Enforce standards and best practices Participate in Agile SDLC Facilitate communication with both development team in...

Dodane: dzisiaj

Junior ServiceNOW Developer (Tools Analyst)

Firma: Capgemini
Lokalizacja: Kraków

About us Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their...

Dodane: dzisiaj