Procurement Service Delivery Manager

Procurement Service Delivery Manager
Recruitment process for this position and onboarding trainings are conducted online.
About us

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.
Who are we looking for?
  • At least 3-5 years of experience in a people management,
  • Demonstrated excellent understanding of operational procurement, sourcing, finance, contract and supplier management
  • Experience in category management category management will be an asset
  • Pro-active thinking, attention to details, ability to work with deadlines, hands-on mentality, goal oriented
  • Fluent English – spoken/written (German will be a plus)
  • Proven negotiation skills
  • Work experience in an international/multi sites environment

What will you do?
  •     Lead delivery team managing the following set of processes:
  • o    Supplier lifecycle management
    o    E-sourcing support
    o    Req to PO, including tactical purchasing
    o    Ariba Guided Buying
    •     Assure stable, quality service delivery to the client
    •     Secure implementation of best in class strategies and delivery of goods and services
    •     Closely cooperate with Engagement Executive to develop and extend services portfolio
    •     Ensure minimal buying risk by adhering to the quality and commercial procedures
    •     Cooperate with Business process owner to ensure process efficiency and effectiveness
    •     Oversee sourcing process to identify potential opportunities for savings
    •     Continually link and leverage opportunities for savings through optimization, standardization across business units, sub-categories and/or understanding supplier local footprint
    •     Deliver a high quality, professional and proactive day to day service to client, within agreed SLAs and ensures these are fulfilled according to the timetable agreed with service delivery manager
    •     Work with client on potential areas for improvement in terms of category management and process efficiency
    •     Monitor compliance with established Policies and Procedures and governance

Who will you be working with?

For our New Client Logo in Krakow Delivery Center we are recruiting candidates who would like to be part of fantastic delivery team with option to take part in the transition of Source to Pay processes. The scope involved covers Supplier Enablement,  Operational and Tactical Procurement Services, E-sourcing and Procurement Master Data.
What we offer?

  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives: Childrens Day, St. Nicholas Day and many more
  • Supporting employees hobbies: Business Run, e-sport games, basketball, volleyball

  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to MIT Sloan Management Review Polska knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online


  • Contract of employment for an indefinite period
  • Bonuses, including those for new employees recommendation
  • Additional life insurance
  • Access to MyAudiobooks - Entertainment and personal growth in audio version
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Stay Well helpline to support the emotional and mental aspects of well-being
  • Private medical care for you and your family
  • Bicycle parking and carpooling options
  • Free coffee, water, milk and wide range of teas
  • Anti-smog plants in offices
  • Car leasing
Capgemini Business Services employs over 4,500 specialists in offices located in Krakow and Katowice. Business Services department is providing customers around the world innovative solutions services in 30 different languages in the areas of finance and accounting, banking operations, procurement, business processes supply chain management, market research and analytics, HR processes management, customer care, and marketing services. Currently, the main focus is laid on business process consulting and transformation, especially in the area of financial services, with the application of advanced solutions in the field of intelligent automation.

Cloud Infrastructure Services since the establishment of the very first service center in Krakow in 2004 have achieved great success and grown rapidly. In 2006 another center in Katowice was opened, in 2012 in Opole, and 2019 in Lublin. Today, a team of nearly 2,400 professionals delivers IT services to clients around the world in 20 languages. Cloud Infrastructure Services cover several fields of expertise, including cloud computing, design, creation, testing and implementation of IT solutions, IT project management, IT infrastructure support and transformation services, application management, ITIL service management, multilingual customer service.


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