Organization Change and Adoption Manager/Consultant

Organization Change and Adoption Manager/Consultant
Recruitment process for this position and onboarding trainings are conducted online
About us

Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud. In addition, we support global companies by providing services such as User Experience Management, Adoption and Change Management, Organizational Change Management, User-Centered design and much more. We do all this in 24 languages from 4 locations in Poland and well as remotely. Join our global team and be part of technology transformation!
Who are we looking for?

Are you strong customer focus person and have ability to lead through change? Do you have experience in driving change management activities in your organization? Join our Adoption Change Management team and work for world’s best known companies. We are looking for people with the following skills and qualifications:
  • At least 3 years of experience in similar position (organization change management, communication, marketing, project management, etc.)
  • Understand and apply change management frameworks (ADKAR)
  • Demonstrate strong business consulting, communication, and presentation skills
  • Excellent English language skills both verbal and written
  • Ability to travel to support our Customers in their locations on a temporary basis (on average from 10% to 30% of time)
  • Stays current on the latest industry technologies, trends and communication strategies
  • Good knowledge of Microsoft O365 products
  • Goal oriented attitude with low supervision needed

What will you do?

For our fast growing Change and Adoption Management team we are looking for a candidate who will support us in delivering high values services to our global clients. Our primary goal is to drive User focused change. We work with our Clients and their employees to deliver wide range of User facing activities to support them in going through transitions and transformations in the organization. Regardless of the change type (software introduction, process change, organizational change, M&A, etc.) we assure that people are educated, well informed, engaged and understand the value brought by the change. This is achieved by executing various methods as target group analysis, workshops, interactions with the Customer, stakeholder management, communication and user engagement techniques (like gamification).
As Organization Change and Adoption Manager/Consultant you will be responsible for the following activities:
  • Communication and change management strategy design and execution
  • Design, develop, deliver and manage multichannel communications
  • Work with external third-party agencies to deliver communication and marketing materials that require specific skills (video/animation creation)
  • Create standard project deliverables like e-mail comms, pptx presentations, contests, stakeholder management, workshops
  • Form and manage ambassador network in Client organizations
  • Support sales teams by delivering presentations and relevant content (change strategy, communication items, etc.)
  • Prepare lessons learned and case studies after finished assignments
  • Contribute to Digital Adoption offer development - recommend innovative solutions to support driving change in large organizations
  • Work closely with the Client and project team to identify key stakeholders, challenges, select and execute communication tailored to Customer needs
  • Introduce creative ways of promoting new ways of working in Customer’s environment
  • Manage project scope, define criteria, measure and report on results, identify problem areas and apply corrective actions
  • Facilitates team dynamics, enabling fast-track mobilization of employees into productive teams  
Who will you be working with?
  • You will work in a Change and Adoption Management Team located in Krakow, Katowice and remotely
  • Your work will be project-based. You will work directly with different stakeholders from Capgemini and from Clients’ side (10 000 – 100 000 employees / users)
  • You will work with colleagues from different streams – UX, Architects, Sales, Account Managers and geographies – North America, EU, Nordics, etc.

What we offer?

  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives: Childrens Day, St. Nicholas Day and many more
  • Supporting employees hobbies: Business Run, e-sport games, basketball, volleyball

  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to MIT Sloan Management Review Polska knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online


  • Bonuses, including those for new employees recommendation
  • Additional life insurance
  • Access to MyAudiobooks - Entertainment and personal growth in audio version
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Stay Well helpline to support the emotional and mental aspects of well-being
  • Private medical care for you and your family
  • Bicycle parking and carpooling options
  • Free coffee, water, milk and wide range of teas
  • Anti-smog plants in offices
  • Car leasing

Capgemini Business Services employs over 4,500 specialists in offices located in Krakow and Katowice. Business Services department is providing customers around the world innovative solutions services in 30 different languages in the areas of finance and accounting, banking operations, procurement, business processes supply chain management, market research and analytics, HR processes management, customer care, and marketing services. Currently, the main focus is laid on business process consulting and transformation, especially in the area of financial services, with the application of advanced solutions in the field of intelligent automation.

Cloud Infrastructure Services since the establishment of the very first service center in Krakow in 2004 have achieved great success and grown rapidly. In 2006 another center in Katowice was opened, in 2012 in Opole, and 2019 in Lublin. Today, a team of nearly 2,400 professionals delivers IT services to clients around the world in 20 languages. Cloud Infrastructure Services cover several fields of expertise, including cloud computing, design, creation, testing and implementation of IT solutions, IT project management, IT infrastructure support and transformation services, application management, ITIL service management, multilingual customer service.



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