Global Mobility Operations Manager

Global Mobility Operations Manager
Kraków
Nr ref.: 2021-42339

Person in the role will lead Aon’s Global Mobility Operations team. Successful candidate will be entrusted with operational and people management of the local GM team facilitating full-cycle assignments of Aon employees worldwide. The success of the role and the team is measured by client satisfaction, colleague experience and control of assignment costs.

 

Requirements:

 

GM Operations:

  • Provide leadership and direction to the GM Operations Team
  • Ensure that all aspects of approved assignments are delivered in line with published SLAs & policies.
  • Ensure that costs associated with approved assignments are within policy.
  • Manage work flows to ensure SLAs continue to be met at all times, particularly in the busiest times.
  • Produce analytics that will inform Aon’s assignment strategy
  • Monitor and manage external vendor performance, escalating any concerns as soon as they become apparent.
  • Document & maintain processes to ensure they remain relevant and efficient.

People Management:

  • Make rounded hiring decisions by checking that candidates have the right level of motivation, competence, technical know-how and communication skills to be valuable members of the team.
  • Keep track of colleague performance and intervene appropriately if and when performance does not meet expectations. Keep records in TRS of colleagues’ performance.
  • Hold 121s with your colleagues to review performance, discuss issues, share feedback, discuss progress towards goals, plan upcoming actions and appreciate colleague’s efforts.
  • Evaluate and rate colleagues performance at the end of each year, ensuring they receive accurate written feedback.
  • Hold a development conversation with colleagues about their career aspirations and agree long-term development goals and activities that will help the colleague move their career forward. Make sure these goals are recorded and tracked in the Development Plan in TRS.
  • Manage absences in the team in accordance with work volume and HR policy.
  • Promote a pro-active and responsible culture within the team based on professional standards of behaviour.
  • Monitor the level of engagement within your team and take action to increase it.

Requirements:

  • Candidate must have at least 5 years’ experience of working in a global mobility function, preferably to Senior Consultant / Analyst level
  • Have led successful teams, preferably within a GM arena.
  • Have excellent verbal and written communication skills
  • Understand the key technical issues relating to GM, for example taxation.
  • Have strong customer service skills and able to demonstrate an empathy and understanding of assignee concerns around key personal issues such as accommodation and schooling.
  • Must have understanding of both global assignments and permanent transfers, and the policy framework that drives these.
  • Ideally have some knowledge of the Workday HR system.
  • Have worked with a GM workflow and administration tool (i.e KPMG Link)
  • The GM experience should ideally cover all global regions.
  • University Degree or equivalent
  • English at C1 or higher

We offer:

  • The best medical cover on the market with free dental care
  • Generous benefits package for your wellbeing (multisport cards, insurance, vouchers, and many more!)
  • Stability of employment and permanent contract after trial period
  • Brand new office supporting collaboration, flexibility and activity based working
  • Internal career opportunities and individual development plan
  • Unique workplace culture - we value openness, honesty and authenticity, so don’t expect formal dress code nor managers hidden behind closed doors
  • Lots of social events, charity actions and opportunities to integrate with colleagues
APLIKUJ TERAZ

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