Genesys Engineer

Genesys Engineer
[online recruitment]
Location: Krakow
Reference number: VR-58537
Project Description:

Youll be working within WMPC IT Development in Zurich. We plan and lead IT projects for an area called Channels & Workbenches and create solutions which are directly client facing. That is the area, where we build our applications for e-banking and client advisor workbench. Its a very demanding, fast paced and exciting environment.

Responsibilities

Are you the expert on Genesys? Are motivated to deliver the best solutions to our global Call Center users? Are you ready to take responsibility for the the underlying infrastructure, tools and configurations? Would you like to be a part of an inspiring and global team focused on successful deliveries?

Were looking for someone like this to:

  • design and implement solutions in the area of Multichannel Contact Centers.
  • assure high quality software is delivered to fulfil business needs to handle client requests
  • strengthen a high-performance and dedicated team
  • challenge the status quo and come up with new ideas
Skills

You are:

  • a strong software engineer and a good team player
  • analytical skilled person who manages to cope with complex challenges in software engineering
  • a strong written and verbal communicator, comfortable interacting with colleagues in English
  • motivated and self-reliant person
  • reliable partner whos known for delivering in time and in quality
  • You are SME with strong experience with Genesys on-prem in an omni-channel contact center area

You have:

  • a broad knowledge about the Genesys solution landscape with deep technical skills.
  • Excellent experience in how-to integrate Genesys into large and global enterprise environments, including infrastructure projects such as telephony system replacement
  • strong analytical, problem-solving and synthesizing skills (you know how to figure things out)
  • Tooling skills
  • Genesys Suite
  • Spotlight
  • Verba Voice Recording
  • CCPulse for Reporting
  • A strong understanding of the software development lifecycle
  • Experience in a global environment
  • A great interest in shaping the future of Call Center infrastructures
Our offer
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Please send your CV with consent for processing your personal data for recruitment purposes using the below button
APPLY
Informujemy, że administratorem danych jest Luxoft z siedzibą w Krakowie, ul. Bora Komorowskiego(dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie.
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