Disputes Agent German Speaker

Disputes Agent German Speaker
What will you do?

  • Deal with all types of customers queries and disputes within the role.

  • Regularly reflecting the status of disputes activities

  • Cooperate and support all team members

  • Ensure complaints/requests sent via systems are cleared timely and that no unmatched item remains open

  • Collect relevant information and following up on other parties to complete the dispute resolution

Who are we looking for?

Candidates who:

  • are open to start international career

  • have pro-active thinking,

  • are independent worker (problem solving included)

  • are willing to help and resolve various issues on the accounts

  • speaks good German (B2) and English (B1)

What we offer?


  • Working with great people and in legendary atmosphere

  • No formal dress code

  • Annual family picnics

  • Unforgettable integrational events

  • Employee volunteering opportunities and interesting CSR projects

  • We value and respect diversity in terms of gender, nationality, roles, age, interests

  • Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more

  • Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball


  • Development in expert or leader competencies

  • Broad training offer with possible co-funding

  • Access to Harvard Business Review knowledge base

  • Introduction plan for new employees and Buddy Initiative

  • A wide range of instructor-led and e-learning trainings

  • Co-financing for post-graduate studies and courses

  • Many companies under one roof / internal headhunters

  • Internal development events: conferences, meetings, communities

  • Education First platform for learning English online


  • Contract of employment for an indefinite period

  • Bonuses, including those for new employees recommendation

  • Additional life insurance

  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)

  • Disability inclusion, assistive technologies, reasonable accommodations

  • Private medical care for you and your family

  • Bicycle parking and carpooling options

  • Free coffee, water, milk and wide range of teas

  • Anti-smog plants in offices

  • Car leasing

About us

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.



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