SME Specialist in Content Moderation with English

SME Specialist in Content Moderation with English
Location:Kraków

Function - Operations

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of a SME in Content Moderation with English!

If you are willing to take up a new challenge and find yourself easily in the back office support for the customer, you have previous knowledge as the Content Moderator- seems we have just a perfect job offer!

Responsibilities:
  • Provide support to agents by answering complex queries and troubleshoot raised issues
  • Conduct training on frequent queries as well as on how to use internal resources and knowledge base
  • Have advanced troubleshooting skills which help them identify and report bugs to management, and work with internal teams to help resolve the complex, escalated issues
  • Typically experienced agents who have experience in same/similar workflow or technology
Qualifications:    
 
Minimum qualifications: 
  • Advanced level of English, min B2.
  • Prior experience working as a Content Moderation Agent
  • Strong knowledge of the processes and policies as it applies to the area they are tasked to support
  • Neutral mind-set to digital content that needs classification & policy review
  • High School Degree
Offer:
  • Attractive salary
  • Stable job offer – employment contract.
  • Various trainings (initiating, soft skills).
  • Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy).
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.
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