SME Specialist in Content Moderation with English
Function - Operations
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Inviting applications for the role of a SME in Content Moderation with English!
If you are willing to take up a new challenge and find yourself easily in the back office support for the customer, you have previous knowledge as the Content Moderator- seems we have just a perfect job offer!
- Provide support to agents by answering complex queries and troubleshoot raised issues
- Conduct training on frequent queries as well as on how to use internal resources and knowledge base
- Have advanced troubleshooting skills which help them identify and report bugs to management, and work with internal teams to help resolve the complex, escalated issues
- Typically experienced agents who have experience in same/similar workflow or technology
- Advanced level of English, min B2.
- Prior experience working as a Content Moderation Agent
- Strong knowledge of the processes and policies as it applies to the area they are tasked to support
- Neutral mind-set to digital content that needs classification & policy review
- High School Degree
- Attractive salary
- Stable job offer – employment contract.
- Various trainings (initiating, soft skills).
- Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy).
Responsibilities: Performing training needs analysis Facilitating new hire training, , coaching and conducting performance evaluation of trainees Collaborating with quality team to gather feedback and plan refresher trainings to help boost the...
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