Quality Analyst Specialist with German
Agencja zatrudnienia (nr licencji 812)
For our Client, leader in business process outsourcing, that provides strategy consulting, technologies and services for customer management, we are looking for highly motivated candidates for the position of Quality Assurance Specialist.
As part of the wider Quality Team the candidate will be responsible for:
- Listening to and monitoring associate calls for customer satisfaction according to our Client specified policies, thresholds, and procedures
- Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing coaching, feedback, and reporting to the Team Leads
- Supporting a culture of coaching to meet or exceed a quality customer experience satisfaction scores
- Very good knowledge of German C1
- Good knowledge of English
- Min.1 year of experience in Customer Service
- Experience in driving quality improvement and delivering quality in line with brand values, preferable in SSC/BPO/Sales area
- Willingness to work with outsourced partners
- Proven knowledge of call center business
- Experience of working with quality tools to monitor performance
- Cultural awareness and appropriate sensitivity in workings across multiple countries
- Working knowledge of database applications such as MS Office
- Competitive base salary
- Social benefits e.g. private healthcare
- Private medical care
- Multisport card
- Great training system
- International, dynamic work environment
- Fruits in the office
PRACA KRAKÓW: NAJNOWSZE OFERTY PRACY
Keep the production environment stable by making well-informed decisions. Resolve incidents and requests in due course. Own and drive problems to their solution. Deploy changes to production. Plan and participate in major activities such as...
provide technology solutions that will solve business problems and strengthen our position as digital leaders in financial services conduct code reviews and test software as needed using Unit and Integration Testing within TDD approach, along with...
Responsibilities Back office operations support, Dividing tasks within the teams Manage system stop and provide approval as per company guidelines Answering customers questions and queries via email and chat mainly Communicate with vendors/...
Responsibilities Back office operations support Dividing tasks within the teams Manage system stop and provide approval as per company guidelines Answering customers questions and queries via email and chat mainly Resolving problems...
Definiowanie architektury i standardów programistycznych Udział w warsztatach koncepcyjnych (zdalnie) Współpraca z zespołem PO i klienta z Niemiec Dostarczanie nowych funkcjonalności (tak, będziesz miał okazję kodować :)) Udział w...
Defining architecture and development standards Participation in conception workshops (remotely) Cooperation with PO & clients team from Germany Delivering new functionalities ( yes, youll have the opportunity to code :) ) Participation in Agile...